Live in New York City? You can drop it off at our shop in Manhattan.
We also have a mail in option, but we understand that mailing in a repair can be hassle. So, we have come up with 2 options to get your device fixed by mailing it in:
Option #1: Process the order by selecting the issue your having and pay for the repair first and mail it in.
Option #2: Skip the checkout process and just send your device to our address. Just make sure to email us your tracking number! We will diagnose the issue and call you to let you know how much is the repair before proceeding.
Please Note: Please include your name + phone number + email written on a piece of paper and include it in your package. No need to print anything out. We're saving trees and your time!
Customers are responsible for packaging and shipping the system to us. Click here for our mailing address or call us for help.
If you need warranty information from Sony, you can visit: https://playstations.repair/repair/23659/playstation-5-ps5-warranty-nyc