Store Drop Off Repairs Policy:
- Any system or item repair is subject to a $40 diagnostic fee , which will go toward the final cost of the repair if repairable.
- Any system or item left at our location for more than 30 days will be the property of xCubicle .
- We will only repair what is stated by the customer upon a diagnostic review of the problem.
Returns & Satisfaction Guarantee on Product Purchases:
You may return any item purchased from xCubicle.com for any reason within 15 days of purchase. For online orders, the product ship date is the date of purchase. Upon approval, you will receive a refund minus a 15% restocking fee. For all store purchases you may return any item to us within 15 days of purchase minus a 15% restocking fee.
Repair Warranty:
All repairs are given a 30 days warranty unless stated otherwise below. We are not responsible for accidental damage caused by the customer within the 30 day warranty period. Warranty period starts from the initial first pick up of the repaired system.
LCD screen repairs on any system are given the 30 days warranty, but we will not honor warranty service if the LCD is cracked as this is due to physical damage.
Terms and Conditions:
All devices are accepted by XCubicle strictly in an "As-Is" condition for diagnostics and potential repair. By submitting your device, you acknowledge and agree that the device is already malfunctioning. XCubicle is not responsible for identifying or fixing pre-existing, hidden, or intermittent defects, including but not limited to liquid damage, board warping, internal short circuits, or component degradation. You agree that a failure to repair a device, or an inability to return a device to its original drop-off state, does not constitute property damage or service failure.
Electronic repair, micro-soldering, and hardware modification are inherently volatile processes. Opening any electronic device carries a high material risk of total hardware failure, component breakage, or complete un-repairability ("bricking"). By authorizing a diagnostic or repair service, you grant explicit, informed consent to these technical risks. You agree that any worsening of the device's condition, internal physical failure, or cosmetic damage occurring during normal diagnostic or repair procedures is a direct result of these inherent hardware risks and pre-existing vulnerabilities, and specifically does not constitute negligence, gross negligence, or recklessness by XCubicle or its technicians.
To the maximum extent permitted by law, the total collective liability of XCubicle, its owners, employees, and agents for any and all claims, losses, damages, or lawsuits arising from our handling, storage, diagnostics, or repair of your device—whether based in contract, tort, negligence, strict liability, or otherwise—shall be strictly capped at and limited to: A full refund of the actual, verified amount you paid to XCubicle for the specific service in question minus the diagnostics fee. Under no circumstances shall you be entitled to recover the cost of a replacement device, the retail value of a new device, or the alleged fair market value of a working used device.
In no event shall XCubicle be liable to you or any third party for any incidental, indirect, special, exemplary, or consequential damages. This includes, without limitation, the costs of procuring alternative hardware, loss of device use, loss of business revenue, or personal inconvenience. You explicitly agree that electronic hardware has no "emotional, sentimental, or nostalgic value" recognized under this contract, and you waive all claims for emotional distress or mental anguish related to device failure or property loss.
The repair process routinely results in data corruption or total media deletion. It is your sole responsibility to completely back up all internal memories, software, configurations, profiles, and game saves prior to handing over the device. XCubicle assumes zero responsibility for data integrity and explicitly disclaims any and all liability for lost, deleted, or corrupted files, software, operating systems, or digital assets.
All disputes, claims, or controversies arising out of or relating to this agreement, our diagnostics, or our repair services must be filed and resolved exclusively in the courts located in New York County (Manhattan), New York.
- All direct legal costs, court filing fees, and reasonable attorney fees.
- All corporate administrative time expended by XCubicle owners, managers, or technicians to review, prepare, travel for, and defend against the dispute. You agree that this administrative and operational time shall be contractually valued and billed to you at a fixed liquidated rate of two hundred dollars ($200.00 USD) per hour per internal representative involved.
7. Abandoned Property Policy - Items left unclaimed for over 30 days after repair completion or unrepaired may be considered abandoned, and we reserve the right to dispose of them. Customers are responsible for timely retrieval of their items to avoid forfeiture.
