Device Issue Image
Device Issue Image
Broken HDMI Video Port
Device Issue Image
If you need warranty information from Sony, you can visit: https://playstations.repair/repair/23659/playstation-5-ps5-warranty-nyc
If you're in New York City, you can drop off your device at our Manhattan shop. Alternatively, you can opt for our mail-in repair by following these instructions:
1. Package your device and send it to our address.
2. We will diagnose the issue and provide you with the repair cost before proceeding with the repair.
3. To ensure prompt service, kindly include a piece of paper with your name, phone number, and email written on it inside the package.
Please note that customers are responsible for the packaging and shipping of their devices. For our mailing address, please click here or call us for assistance.
Recent Customer Reviews
Mack P. - Fixed: PS4
The people at xCubicle really helped me out with my playstation 4! The problem was my newly bought 1Tb hard drive caused many errors that the factory made hard drive never had. They advised that I buy a new 1Tb hard drive and that they would actually buy it. But it would cost $50 to buy on top of the original $100 price. Honestly that was reasonable. The reason this isn't 5 star review was that they said it would take a week for the PlayStation to be ready. I return a week later and they say… Read More Reviews
Rick B. - Fixed: PS4
These guys were able to fix my PS4 AND my 1st gen PS3 without a problem and in a timely fashion. For what they charged it was well worth it. Trying to find another working 1st gen PS4 would have been expensive. The only problem has nothing to do with the quality of service or the cost but the location. They probably need to have a sign up telling you exactly where their office is on the floor. But now that I know where they are I would definitely use them again and recommend them to others… Read More Reviews
Raul H. - Fixed: PS4
Two of the main things I respect (and expect) when it comes to business transactions/customer relations are excellent service and quality. The guys here at Xcubicle were able to provide both. I came in with a 1st generation PlayStation 4 that was having disc drive issues, connectivity issues and also in desperate need of a cleaning. They did everything possible to salvage my system and succeeded. Upon repair they offered a trade-in offer towards a new system (which I gladly took) and even gave… Read More Reviews
Jayshawon P. - Fixed: PS4
My PS4 is working perfect it's better than when I bought it from target when it was brand new I prefer this company better for anybody this is the number one company I work for anybody to review legal are trying to fix these people know they are doing every kind of They will go out of the way for anybody who needs their video game fix so I give a 25 start up to this company and I love execute little and I will keep cinema stuff there and thank you for your assistance and thank you for your… Read More Reviews
Brandon M. - Fixed: PS4
I visited this hidden-away place in order to get my PlayStation 4 fixed for a disc-reading issue. The place is a little hard to find, there are small gold-colored doors at 48 Wall Street on the right-hand side. When you reach the lobby, let the desk guard/attendant know that you are visiting the 5th floor for xCubicle. Service was extremely friendly, reliable, and quick. I paid $140 for 3-hour service on my game system (PS4) and it was completed within 2. I actually waited in the local area… Read More Reviews
Jamie D. - Fixed: PS4
This was great my hdmi port on my ps4 system was damaged from being pulled in and out so much i took it too xcubicle too have it repaired i thought it would be hard too repair as i had it down for so many months and wanted too have it repaired as a gift for my kid's ,it was repaired the very next day… Read More Reviews
Rodney Martinez - Fixed: PS4
This place did excellent and speedy work. Fixed my PS4 pro along with issues caused by a previous company that "fixes" console issues. I would highly recommend this company if you have any console issues.
Mahamadou Marega - Fixed: PS4
I went there because my hdmi broke and but I went to 3 different places before going there but they made it worse so a month later I decided to try to fix it here and it was worth it the wait the guy was friendly and told me to come a week later (worth the wait) now it’s been more than 6 months and my ps4 still works like nothing happened to it.
Edmund Chen - Fixed: PS4
I came here after making the boneheaded mistake of ripping out the power supply connector from the motherboard in my PS4. Not only did they re-solder it for me, but when it continued to have problems, they fixed it THREE more times until the problem was properly identified. No additional charges–I only paid for the first repair. Fantastic service from talented technicians. Please support this business!