We deal with non-hashing issues or USB not being detected issues with the GekkoScience USB miners. Any other issues you can text us for an inquiry.
If you're in New York City, you can drop off your device at our Manhattan shop. Alternatively, you can opt for our mail-in repair by following these instructions:
1. Package your device and send it to our address.
2. We will diagnose the issue and provide you with the repair cost before proceeding with the repair.
3. To ensure prompt service, kindly include a piece of paper with your name, phone number, and email written on it inside the package.
Please note that customers are responsible for the packaging and shipping of their devices. For our mailing address, please click here or call us for assistance.